Frequently Asked Questions

Placing an order at Chuys is simple. You can:

• Visit our Order Now page and fill out the order form online
• Call us directly at +1 214-559-2489
• Stop by our location at 1520 Greenville Ave, Dallas, TX 75206

We recommend ordering at least 30 minutes in advance for dine-in and 45 minutes for takeout to ensure your meal is freshly prepared.

We accept a wide variety of payment methods to make your experience convenient:

• All major credit and debit cards (Visa, Mastercard, Amex, Discover)
• Cash payments in-store
• Digital wallets (Apple Pay, Google Pay)
• Online payments via our secure checkout

For catering orders, we also accept bank transfers with prior arrangement.

Yes, modifications and cancellations are accepted up to 20 minutes after placing your order, provided the kitchen has not yet started preparing your food.

To modify or cancel, call us immediately at +1 214-559-2489 with your order details. Once preparation has begun, we cannot guarantee changes, but we will always do our best to accommodate your needs.

Yes! You can place your chuys order directly through our website. Visit our Order Now page, select your items from the menu, and complete your order in just a few steps.

Online orders receive a confirmation email and estimated preparation time. You can also add special instructions for dietary requirements or preferences in the order notes.

Absolutely! At Chuys, we believe great food should be accessible to everyone. Our menu features a dedicated selection of vegetarian and vegan dishes crafted with the same care and quality as all our offerings.

Items are clearly marked on our menu page with dietary labels. If you have specific requirements, please let us know when ordering and our kitchen team will be happy to accommodate.

Yes, we offer a range of gluten-free dishes. While we take every precaution, please note that our kitchen handles gluten-containing products, so cross-contamination is possible.

If you have a severe gluten allergy or celiac disease, we strongly recommend calling us at +1 214-559-2489 before your visit so we can discuss the safest options for you.

Quality is at the heart of everything at Chuys. We source our ingredients from trusted local and regional suppliers whenever possible, ensuring freshness and supporting the Dallas community.

Our produce is delivered daily and our meats are hand-selected. We do not use artificial preservatives or flavour enhancers in our signature dishes, which is why chuy's food has earned such a loyal following.

Our core menu of beloved Chuys classics remains consistent year-round. However, we also introduce seasonal specials that rotate quarterly, featuring the freshest ingredients each season has to offer.

Follow us on social media or check our menu page regularly to discover what's new. Seasonal items are available for a limited period and can sell out quickly.

We deliver to most areas within the Dallas, TX metro area. Delivery zones are based on distance from our location at 1520 Greenville Ave, Dallas, TX 75206.

To confirm whether we deliver to your address, please enter your postcode on our order page or call us at +1 214-559-2489. We are continually expanding our delivery coverage.

Standard delivery times vary depending on your location and current order volume:

• Within 3 miles: 25–40 minutes
• 3–6 miles: 40–55 minutes
• 6–10 miles: 55–75 minutes

During peak hours (lunch 12–2 PM and dinner 6–8 PM), delivery times may be slightly longer. You will receive an estimated delivery window when your order is confirmed.

Delivery fees are calculated based on distance. For orders within 3 miles of our restaurant, the delivery fee is a flat $2.99. For longer distances, the fee is calculated at $0.99 per additional mile.

Orders over $40 qualify for free delivery within our standard delivery zone. Catering orders have their own delivery arrangements — please contact us for details.

Yes! Chuys provides full-service catering for events of all sizes — from intimate corporate lunches to large wedding receptions. Our catering team will work with you to create a customised menu that fits your event and budget.

To enquire about catering availability and pricing, reach out via our contact page or email us at [email protected].

We recommend booking catering at least 5–7 business days in advance for smaller events (under 25 guests), and 2–3 weeks for larger events to ensure availability and allow time for menu customisation and logistics planning.

For last-minute requests, please call us directly at +1 214-559-2489 and we will do everything possible to accommodate you.

Our catering packages are fully customisable, but typically include:

• Selection of appetisers, mains, and desserts from our full menu
• Serving equipment, plates, cutlery, and napkins
• On-site setup and breakdown by our catering staff (for larger events)
• Non-alcoholic beverage options
• Dietary-specific alternatives upon request

Premium packages with dedicated service staff are also available. Contact us to discuss the perfect package for your event.

Our current operating hours are:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Hours may vary on public holidays. We recommend calling ahead at +1 214-559-2489 or checking our contact page for the most up-to-date information.